Refund Policy

Effective Date: December 1, 2025
Version: 1.0
Last Updated: December 1, 2025
Domain: www.iftixor.academy

1. Introduction

This Refund Policy outlines the terms and conditions for refunds across all Iftixor Academy platforms and services operated by BRAIN POWER EVOLUTION, LLC. We are committed to providing high-quality educational experiences and fair refund practices for all our users.

This policy applies to all purchases made through our 20+ integrated platforms, including courses, subscriptions, services, and digital products. Please read this policy carefully before making any purchases.

2. General Refund Principles

2.1 Our Commitment

Customer Satisfaction:

We stand behind the quality of our educational content and services
Refunds are processed fairly and according to the circumstances of each case
We aim to resolve refund requests within 5-10 business days
Transparent communication throughout the refund process

2.2 Refund Eligibility Criteria

Valid Reasons for Refund:

Technical issues preventing access to purchased content
Significant discrepancies between advertised and delivered content
Duplicate purchases or billing errors
Course cancellation by instructor or platform
Failure to meet advertised learning outcomes due to platform issues

Invalid Reasons for Refund:

Change of mind after completing significant portions of content
Failure to meet personal learning goals due to lack of effort
Dissatisfaction with difficulty level (when properly advertised)
Technology requirements not meeting personal device capabilities
Preference for alternative teaching styles or methodologies

3. Platform-Specific Refund Policies

3.1 Course Platforms (EduZone, EduLive, Workshop)

Individual Courses:

Full Refund Period: Within 30 days of purchase
Completion Limit: Less than 20% of course content accessed
Live Session Courses: Refund available until second session begins
Workshop Programs: 48-hour cooling-off period after enrollment

Subscription Services:

Monthly Subscriptions: Cancel anytime, effective next billing cycle
Annual Subscriptions: Pro-rated refunds within first 60 days
Premium Plans: 14-day money-back guarantee
Enterprise Subscriptions: Custom refund terms in service agreement

3.2 Assessment Platforms (Quizly, EduScore)

Testing Services:

Practice Tests: Full refund within 7 days if unused
Certification Exams: Refund available until test is started
Proctored Examinations: No refund once proctoring session begins
Assessment Packages: Individual test refunds within package

3.3 Live Learning Services (EduLive)

Live Sessions:

Single Sessions: Full refund if canceled 24 hours before session
Session Packages: Unused session credits refundable within 90 days
Private Tutoring: 24-hour cancellation policy applies
Group Sessions: Refund available until session capacity is filled

3.4 Marketplace Services (Market, EduPay)

Digital Products:

E-books and Resources: 7-day refund period if content is defective
Software and Tools: 30-day refund for technical compatibility issues
Templates and Assets: No refund once downloaded unless defective
Course Materials: Refund tied to associated course refund policy

Physical Products:

Books and Materials: 30-day return policy for physical defects
Hardware and Equipment: Manufacturer warranty terms apply
Shipping Costs: Non-refundable unless item arrives damaged
International Orders: Return shipping costs responsibility of buyer

3.5 Children's Services (Iftixor Kids)

Enhanced Protection:

Extended Refund Period: 60 days for children's accounts
Parental Control: Parents can request refunds on behalf of children
Educational Suitability: Refund if content not age-appropriate as advertised
Safety Concerns: Immediate refund for safety-related issues

4. Refund Request Process

4.1 How to Request a Refund

Online Refund Portal:

Log into your Iftixor Academy account
Navigate to "Billing & Subscriptions" section
Select the purchase you want to refund
Choose refund reason from dropdown menu
Provide additional details and documentation
Submit refund request for review

Email Request:

Email Address: billing@iftixor.academy
Subject Line: "Refund Request - [Order Number]"
Required Information:
- Full name and account email
- Order number and purchase date
- Detailed reason for refund request
- Supporting documentation (if applicable)

4.2 Review Process

Initial Review (1-2 Business Days):

Verification of account and purchase details
Assessment of refund eligibility
Technical issue investigation (if applicable)
Communication with relevant department heads

Final Decision (5-7 Business Days):

Final determination on refund approval
Communication of decision to customer
Processing of approved refunds
Alternative solutions for denied requests

5. Refund Processing and Timeline

5.1 Processing Times

Approved Refunds:

Credit Card Refunds: 5-10 business days
Bank Transfer Refunds: 7-14 business days
PayPal Refunds: 3-5 business days
Digital Wallet Refunds: 1-3 business days
International Refunds: 10-21 business days

5.2 Refund Methods

Original Payment Method:

Refunds typically processed to original payment source
Same payment method required for security verification
Currency conversion handled by payment processor
Exchange rate fluctuations may affect final amount

6. Special Circumstances and Exceptions

6.1 Medical and Emergency Situations

Medical Emergencies:

Extended refund consideration for serious medical conditions
Required documentation: Medical certificate or doctor's note
Full refunds typically approved regardless of completion percentage
Flexible timeline for providing documentation

Family Emergencies:

Compassionate refund consideration for family crises
Required documentation: Death certificate, legal documents
Case-by-case evaluation with human review
Priority processing for emergency situations

7. Non-Refundable Items and Services

7.1 Digital Content After Access

Downloaded Materials:

E-books, videos, and resources once downloaded
Software licenses and activation keys once used
Templates and design assets after download
Course materials integrated into personal projects

7.2 Time-Sensitive Services

Live Events and Sessions:

Live webinars and workshops after commencement
Real-time tutoring and consultation sessions
Time-limited access content after expiration
Scheduled events after 24-hour cancellation period

8. Contact Information and Support

8.1 Refund Support Team

Billing and Refunds Department:

Email: billing@iftixor.academy
Phone: +998200089990
Live Chat: Available through customer dashboard
Office Hours: Monday-Friday, 9:00 AM - 6:00 PM (GMT+5)

Specialized Support:

Technical Refunds: tech-billing@iftixor.academy
Educational Refunds: academic-billing@iftixor.academy
Corporate Refunds: enterprise-billing@iftixor.academy
International Refunds: global-billing@iftixor.academy

9. Frequently Asked Questions (FAQ)

9.1 Common Questions

Q: How long do I have to request a refund?
A: Refund periods vary by service type. Most courses offer 30 days, subscriptions offer pro-rated refunds within 60 days, and live sessions require 24-hour notice.

Q: Can I get a partial refund if I've used some of the service?
A: Yes, we offer pro-rated refunds based on usage for many services, particularly subscriptions and multi-part courses.

Q: What if I purchased multiple items in a bundle?
A: Bundle refunds are handled individually for each component, subject to the specific refund terms of each item.

IMPORTANT NOTICE: This refund policy is designed to be fair and comprehensive, but individual circumstances may warrant special consideration. We encourage customers to contact our support team to discuss their specific situations and explore available options.

Company Information:
BRAIN POWER EVOLUTION, LLC
st. Ali Qushchi 13, Samarkand, Republic of Uzbekistan
Tax ID: 311435916
Director: Xudoyqulov Saidabbos Salim o'g'li

Policy Version: 1.0
Effective Date: December 1, 2025
Last Updated: December 1, 2025
Next Review: June 1, 2026

For the most current version of this Refund Policy, please visit: www.iftixor.academy/legal/refund-policy